ReplyTally: Frequently Asked Questions
1. What does ReplyTally do?
It drafts replies to your Google reviews. If you choose, it can also post replies to positive reviews for you.
2. Will it post replies without my approval?
Only replies to 4-5 star reviews, and only after you turn auto-post on. Replies to 1-3 star reviews are always emailed to you to approve first.
3. Can I edit a reply before it goes live?
Yes. Any draft can be edited, approved, or thrown out.
4. How do I connect my Google Business Profile?
Click "Connect with Google" and sign in with the account that manages your listing. You can disconnect at any time in ReplyTally or in your Google Account settings.
5. What access do you get to my Google account?
Only permission to manage your Business Profile. That lets us read your reviews and post replies. We can't see your Gmail, Drive, or anything else.
6. How much does it cost?
$39 CAD/month per location, or $390 CAD/year per location. HST is extra. There are no setup fees.
7. How does the free trial work?
You get 14 days free, and a card is required to start. If you cancel before the trial ends, you won't be charged. If you don't, your subscription begins automatically.
8. How do I cancel?
Anytime, from the billing portal in your account. You keep access until the end of the period you've already paid for.
9. Do you offer refunds?
We don't give refunds for partial months or years. When you cancel, the service simply runs until the end of your paid period.
10. I have more than one location. Is that okay?
Yes. Each location is billed separately, and you can manage them all from one account.
11. Is AI used to write the replies?
Yes. Our AI providers draft the replies under strict data-handling terms. Your review data isn't used to train their general-purpose models. You're responsible for the replies you approve or auto-post, so it's worth checking them now and then.
12. Will you support Facebook, Yelp, or other review sites?
That's on our roadmap. Google comes first.
Still have questions? Email eightfoldconsult@gmail.com.